{"id":1369,"date":"2020-09-10T13:12:45","date_gmt":"2020-09-10T07:42:45","guid":{"rendered":"https:\/\/www.trendstechblog.com\/?p=1369"},"modified":"2020-09-10T13:13:11","modified_gmt":"2020-09-10T07:43:11","slug":"remote-visual-support-works","status":"publish","type":"post","link":"https:\/\/www.trendstechblog.com\/remote-visual-support-works\/","title":{"rendered":"How To Remote Visual Support Works"},"content":{"rendered":"

The new normality of interaction in times of social distancing can also be an opportunity. Companies that have already switched their internal communication to “remote mode” should not be satisfied with this and should also provide their customers with the best possible support with remote service technologies<\/strong><\/span><\/a>. One aspect is the so-called remote visual support.<\/p>\n

A quick look at the status quo before Corona: IT help desks<\/strong><\/a><\/span>, field workers, and other support teams communicated via traditional channels such as telephone, mail, or – it may be hard to believe – fax. However, many customers have long complained that problems through these channels are not resolved quickly enough and with the desired success. And suddenly remote work became the new normal. Many support channels were now inaccessible. Agents could no longer be live and are therefore often “blind” to the actual problem.<\/p>\n

So even before social distancing, new approaches were required in service – and now even more so. Companies can use existing resources to significantly upgrade their support: for example, the caller’s smartphone camera or remote access to the defective device. To be open to such possibilities helps both sides. Because not only are the customers more satisfied with the service, the service employee can also do their tasks more easily and better.<\/p>\n

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